Cancel or delete a booking, with the option to refund payment available.

If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.

Click ‘Bathing Calendar’

Navigate to Main Menu > Spa > Bathing Calendar

Select a Session

Select a day using the pop-up calendar (as indicated by the red box in the image) and then select a session by clicking on the number under the ‘Bookings’ column.

Find the Booking

Find the booking that you would like to cancel and click on the booking number.

Cancel the Booking

There are three options to cancel a booking (as indicated by the red box in the image):

• Cancel Booking – Will cancel the booking and keep a record in the system.
• Delete Booking – Will cancel the booking but not keep a record in the system. This cannot be used after any payment has been made or after a booking has been cancelled.
• Delete Line – Will delete the selected line (as indicated by the yellow box in the image). The selected line appears orange.

Click ‘Bathing Calendar’

The booking has been deleted. This is reflected in the bathing calendar.