Spa

Backdated Bookings

Allows authorised staff to book Spa services within a range of days in the past.
Category: Advanced

Bathing Calendar

Make adjustments to entry limits on any given day for a Bathing experience.
Category: Operations

Bathing Limits

Bathing limits define the maximum number of guests allowed entry to a Bathing experience at any timeslot on any day.
Category: Operations

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.

Booking Restrictions

Netbookings provides options that allow you to place time restrictions on when guests and agents can make bookings.

Calendar

The calendar setup allows you to assign tariffs and minimum number of nights to each day.
Category: Setup

Cancelling a Booking

If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.
Category: Operations

Cancelling a line in a booking

Once inside a booking, staff can cancel the line of a booking rather than cancelling the entire booking.
Category: Operations

Communications and Reminders

This menu allows you to adjust the automatic custom or system emails sent to guests for various purposes.
Category: Operations

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Advanced Operations

Custom Letter Backgrounds

To help with branding and theme for your communications, custom letters can have an on brand colour used.
Category: Operations Setup

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Setup

Discounts

Businesses can create discounts that can be applied by guests during the online booking process by entering a promotional code.
Category: Operations Setup

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Operations

Gift Voucher Discounts

Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.
Category: Advanced Setup

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.
Category: Advanced

Hide Duration Display Online

For Bathing and Spa treatments, a duration icon and text display to indicate the length of service.
Category: Setup

Icon Maintenance

If you wish to modify the name of or add new Icons to use for 'Status' throughout Netbookings calendars (typically within Accommodation, Bathing and Spa Calendars).
Category: Advanced Setup

Making a Booking

Create a booking for a spa with these steps.
Category: Operations

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.
Category: Setup

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest profile in front end and back end, for waivers and voucher creation.
Category: Setup

Membership Management

Once a membership is setup, there are features which can be used such as a pause, auto-renew changes and more.

Move Booking (Spa/Services)

You can move a booking to a different time/day as needed.
Category: Operations

MyAccount guest login

A WEB page that exists for your guests to see upcoming bookings, address incomplete purchases, make changes to their profile and make new bookings.
Category: Advanced Setup

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Advanced Setup

Payment Links & Reminder Letters

If you want to send payment links automatically using email reminders - and allow guests to settle payment before arrival - utilise Letters, Reminders and Payment Links together to achieve this.
Category: Setup

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Pricings

Set the pricings of a spa booking here.
Category: Setup

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Category: Operations

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Rooms

Rooms are representations of accommodation available for booking.
Category: Setup

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Services

Services setup is used to create services that may be provided in a room.
Category: Setup

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from 'Rooms' menu.
Category: Advanced

Show ‘from’ For Prices

If we want to present our products online with a 'from' in front of price, users can select a setting to ensure it shows on all products on the Find Your Experience page.
Category: Setup

Spa Calendar & Grouping Rooms

Spa treatment rooms can be organised into groups for easier management and navigation in the Netbookings backend and POS system.
Category: Advanced

Spa Rooms Calendar

Access and schedule bookings in all Spa rooms you have available for any day selected.
Category: Operations

Spa Schedules

Spa Schedules can be used by staff or onsite to display up to date Spa calendar and Therapist Schedule.
Category: Advanced Operations

Spa Therapist Room Assignment

Allows for Spa therapists to be assigned to a particular room for a day (rather than default manual assignment to bookings or auto assignment if enabled).
Category: Advanced Operations

Staff Attention

Netbookings provides a way for staff to mark a booking in the backend so that they can be differentiated at a glance from the booking calendar.
Category: Advanced

Staff Roster Import & Export

Within the Staff Roster menu, it is possible to import and export the roster using Microsoft Excel.
Category: Operations Setup

Suggestions and Extras

Enable ability to suggest services & extras; which can be any service, bathing, accommodation, spa, private bathing and more when Guests book online.
Category: Setup

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.
Category: Advanced

Tariffs

A tariff is a way for businesses to assign pricing on a day-to-day basis.
Category: Setup

Therapist Assign For Sale Of Retail Products

Tag products as 'Staff Assign' in System>POS>Retail Products & Sale of tagged products can be assigned in POS to the treatment therapist.
Category: Advanced Operations Setup

Therapist Blocking and Reasons

When using Spa>Therapist Calendar, blocking can be assigned to therapists in times they are unavailable during the day.
Category: Advanced Operations Setup

Therapist Priority

Therapist priority can be adjusted in Staff and Agents>Staff/Agents Setup to allow ordering of therapists on Spa>Therapists calendar.
Category: Advanced Setup

Therapists

Therapists are members of staff that can perform services for guests.
Category: Setup

Waiver Email Template

Waiver email template can be customised using Letter Template Setup and Communications settings.
Category: Setup

Waiver Guest Details & History

Within guest details there are current waivers listed awaiting completion and historical record of waivers guest has signed.
Category: Operations

Wizard Options

Enable & edit settings for how the booking wizard will treat services when checked for availability in cart (applies to front and back end).
Category: Advanced Operations Setup