Packages

Booking a Package

Book a package using the Wizard option from the main menu.
Category: Operations

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.

Booking Restrictions

Netbookings provides options that allow you to place time restrictions on when guests and agents can make bookings.

Build a Custom Package

Packages are used to group offerings into a single bookable package.
Category: Operations

Cancelling a line in a booking

Once inside a booking, staff can cancel the line of a booking rather than cancelling the entire booking.
Category: Operations

Communications and Reminders

This menu allows you to adjust the automatic custom or system emails sent to guests for various purposes.
Category: Operations

Creating a Package

Packages are used to group offerings into a single bookable package.
Category: Setup

Custom Letter Backgrounds

To help with branding and theme for your communications, custom letters can have an on brand colour used.
Category: Operations Setup

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Setup

Discounts

Businesses can create discounts that can be applied by guests during the online booking process by entering a promotional code.
Category: Operations Setup

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Operations

Generating Passes

Package Passes can be issued for partner organisations for the purposes of promotions, 3rd party sales, 3rd party packaging agreements and other Agent use.
Category: Operations

Gift Voucher Discounts

Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.
Category: Operations Setup

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.

Hide Duration Display Online

For Bathing and Spa treatments, a duration icon and text display to indicate the length of service.
Category: Setup

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest profile in front end and back end, for waivers and voucher creation.
Category: Setup

Package Matching

Package matching is a Netbookings function that automatically searches for packages that match the bookings and/or services that you have added.
Category: Operations

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Setup

Promotions for Passes

Promotions are used to provide detail about what type of passes are being generated under Passes menu (see also Packages for Passes).
Category: Setup

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Redeeming Passes

There are various ways to redeem a pass in front end or back end of Netbookings.

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Setup of Package for Passes

Using a switch within Package Setup we can enable some packages to be sent as a pass to 3rd parties, agents and more.
Category: Setup

Show ‘from’ For Prices

If we want to present our products online with a 'from' in front of price, users can select a setting to ensure it shows on all products on the Find Your Experience page.
Category: Setup

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.