Cancel or delete a booking, with the option to refund payment available.

If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.

Click ‘Tours/Events/Dining’

Click ‘Events’ from the Main Menu in this example (renamed to use events rather than tours – see Translations for more information). Then click event session name to view bookings for that session, in this example the second Bush Tour. 

Select the Booking

Click the booking number of the booking that you would like to cancel.

Cancel a Booking

There are four options to cancel a booking (the location of which is shown in the image in the red box):

• Cancel Booking – Will cancel the booking and keep a record in the system.
• Cancel Line – Cancel a line in the booking and keep other lines active
• Delete Booking – Will cancel the booking but not keep a record in the system. This cannot be used after any payment has been made.
• Delete Line – Will delete the selected line (indicated by the yellow box in the image). The selected line appears orange.

Once cancel booking is clicked, you then can provide a pre-defined reason (these can be added at lists under Cancellation Reasons – see Lists for more information). Add any additional master notes and click ‘Cancel Booking’ to finalise cancellation. 

Green message box confirms that your booking is now cancelled. Cancellation label and reason will show next to assigned guest.

Click ‘Tours/Events/Dining’

Click ‘Tours/Events/Dining’ from the Main Menu or ‘Events in our example. The booking has been cancelled and this is reflected in the tour/event/dining availability.