Operations


Search Menu
The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created. 


Redeeming Passes
There are various ways to redeem a pass in front end or back end of Netbookings.  

Guest Details
Provides information about guests created by staff or by guests online.


Gift Voucher Discounts
Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.


Spa Schedules
Spa Schedules can be used by staff or onsite to display up to date Spa calendar and Therapist Schedule.

Therapist Priority
Therapist priority can be adjusted in Staff and Agents>Staff/Agents Setup to allow ordering of therapists on Spa>Therapists calendar.

Daily Procedures
Use as a guide for daily cash drawer procedures, raking and checking unusual transactions.

Stored Card Payments
When Guests have previously purchased or booked with your business, there is a setting that allows card details to be stored for easy payment in the future.

Icon Maintenance
If you wish to modify the name of or add new Icons to use for 'Status' throughout Netbookings calendars (typically within Accommodation, Bathing and Spa Calendars).


Reset IP Lock
When business logins are locked for any staff - using a mobile or different network to the one your staff are using - it is possible to reset the lock of your Netbookings business.

Refunding Postage
The process of refunding postage paid where certificate has been changed to 'Email' delivery method (or where complimentary refund of postage is to be applied).

Stock Countdown
Allows for retail products in POS to have a countdown icon; to track stock levels when set in retail product setup. 

Setup of Package for Passes
Using a switch within Package Setup we can enable some packages to be sent as a pass to 3rd parties, agents and more.

Gift Letters
Gift voucher and certificates have a feature allowing for custom letters (emails) to be sent to purchaser.


Accommodation Calendar
Menu where users can view status of Accommodation bookings over a chosen date range and make 'Staff' bookings. 

Refund a Booking
Refunding a booking is a simple matter of making a negative payment to the value of the refund.


Gift Transfer
When needing to transfer value of order or booking to a certificate/voucher, using Gift Transfer payment type helps track this transfer in system and reporting.


Quick Lockout Calendar
The calendar allows for the quick lockout of an Accommodation room, date or specific room and date. 


Cancelling a Booking
If you need to refund a payment, click here to learn about how to make a refund before cancelling the booking.


Reports
The Reports menu item is where you can search for specific detail about your business, as well as Marketing, Finance, Online and System oriented information. 


Membership Count for Tours/Dining/Events
If membership created includes visits for Tours/Dining/Events or Activities, then within pricing group setup, number of visits counted towards any particular Tour/Dining/Event or Activity can be modified.


Agent Passes
Allows agents, after login, to purchase Passes upfront using credit/debit.

Translations
Translate booking types and key words across your Netbookings system to suit your business profile. 

Staff Lockout
When a user logs in with incorrect details 3 times it will lock your Netbookings Business account for 15 minutes.

Letters
Letters allow communication with guests in regards to their booking details.

Set Arrival Status
Setting arrival statuses allows you to easily view which guests have arrived from your accommodation calendar.