Search Menu The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Questions and Report Summary Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Card & EFTPOS Surcharges Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.
Credit Card & Direct Deposit Requests Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Separate Arrivals & Departures Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Accommodation Calendar Menu where users can view status of Accommodation bookings over a chosen date range and make 'Staff' bookings.
Refund a Booking Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Refund to Gift Voucher/Certificate (Booking) When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Refund Requests and Cancellation Reasons Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Booking Hold & Payment Links Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.
Cancelling a Booking If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.
