Operations

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.

Gift Voucher Discounts

Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.

Generating Passes

Package Passes can be issued for partner organisations for the purposes of promotions, 3rd party sales, 3rd party packaging agreements and other Agent use.

Build a Custom Package

Packages are used to group offerings into a single bookable package.

Package Matching

Package matching is a Netbookings function that automatically searches for packages that match the bookings and/or services that you have added.

Booking a Package

Book a package using the Wizard option from the main menu.