Operations

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.

Therapist Blocking and Reasons

When using Spa>Therapist Calendar, blocking can be assigned to therapists in times they are unavailable during the day.

Spa Therapist Room Assignment

Allows for Spa therapists to be assigned to a particular room for a day (rather than default manual assignment to bookings or auto assignment if enabled).

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.

Spa Schedules

Spa Schedules can be used by staff or onsite to display up to date Spa calendar and Therapist Schedule.

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.

Bathing Calendar

Make adjustments to entry limits on any given day for a Bathing experience.

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.

Move Booking (Spa/Services)

You can move a booking to a different time/day as needed.

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.

Bathing Limits

Bathing limits define the maximum number of guests allowed entry to a Bathing experience at any timeslot on any day.

Making a Booking

Create a booking for a spa with these steps.

Cancelling a Booking

If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.