Operations

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.

Contact Guests in Calendar (Dining/Tour)

Guest Contact in the Dining or Tour Calendar allows you to send an SMS or email Letter to all guests of a scheduled tour or dining experience.

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.

Membership Count for Tours/Dining/Events

If membership created includes visits for Tours/Dining/Events or Activities, then within pricing group setup, number of visits counted towards any particular Tour/Dining/Event or Activity can be modified.

Move Booking (Tour/Event)

Move a booking as needed to a either a different day or time.

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.

Making a Booking

Create a tour booking, a format that also adapts to dining bookings.

Ticket Maintenance

To view details about a purchased ticket (or to refund the ticket), navigate to Ticket Maintenance.

Letters

Letters allow communication with guests in regards to their booking details.

Cancelling a Booking

Cancel or delete a booking, with the option to refund payment available.

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from your tours calendar.

Changing Tour Details

You can change the details of a tour after it has been scheduled.