Follow these steps to refund a voucher and make inactive.

Find Existing Voucher

Go to Search>Voucher

Search for Voucher number or Customer name

Click on Voucher ID

Identify Payment Type used

Click ‘View Usage’ tab

Identify the payment used for Voucher

Process Refund

Click on ‘Payment’ tab

Select payment ‘Type’, in this case Cash as we discovered above, then enter – figure in the ‘Value’ field for the amount to be refunded.

Click ‘Make payment’ to process refund.

Notice now that the ‘Value’ and ‘Remaining’ amounts (in red boxes) are reduced to $0.00.

Set Expiry Value to past

Select an expiry date that is in the past so that Voucher is no longer usable in the future  (if you wish to make it inactive).

3

Click on ‘Expiry Date’ drop box

Select a date prior to current day.

Then click ‘Save’.