If a gift voucher has been redeemed, it can be undone using these steps.

Make a Negative Payment to the Original

Make a negative payment equal to the amount that needs refunding.
e.g. if $75 needs refunding, then a payment of -75 should be made to bring the total back up.

Note: the payment type should remain consistent between all steps. If the payment type is chosen as cash for example, it should be cash in the next step. We would recommend creating a new payment type for this (for example, ‘Refunds’ or ‘Gift Voucher Reinstate’).

Make a Positive Payment to the Gift Voucher

Make a positive payment to the gift voucher to compensate. Ensure that this is the same value as the previous step as well as the same payment type. This ensures that the reports are balanced.