Backpackers/Camping

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Accommodation Check-In and Check-Out Times

Set check-in and check-out times for Accommodation via pricing setup; which allows for different pricing groups/rooms/sites to have different check-in & check-out times.
Category: Setup

Accounting Code Setup

To create accounts to be a applied to pricing group, services, retail items, tour/activity templates, packages and anywhere applicable.
Category: Setup

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.
Category: Setup

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.
Category: Operations

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest creation in front end and back end, for waivers and voucher creation.
Category: Setup

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Operations

Suggestions and Extras

Enable ability to suggest services & extras; which can be any service, bathing, accommodation, spa, private bathing and more when Guests book online.
Category: Setup

Icon Maintenance

If you wish to modify the name of or add new Icons to use for 'Status' throughout Netbookings calendars (typically within Accommodation, Bathing and Spa Calendars).
Category: Setup

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Payment Links & Reminder Letters

If you want to send payment links automatically using email reminders - and allow guests to settle payment before arrival - utilise Letters, Reminders and Payment Links together to achieve this.
Category: Setup

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Setup

Accommodation Calendar

Menu where users can view status of Accommodation bookings over a chosen date range and make 'Staff' bookings.
Category: Operations

Calendar

The calendar setup allows you to assign tariffs and minimum number of nights to each day.
Category: Setup

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Category: Operations

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.

Rooms

Rooms are representations of accommodation available for booking.
Category: Setup

Tariffs

A tariff is a way for businesses to assign pricing on a day-to-day basis.
Category: Setup

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Setup

Pricings

When pricings of type 'Camping/Backpackers' are assigned to a room, multiple bookings will then be able to be made to that room.
Category: Setup

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.
Category: Operations

Pricing Labels

Pricing labels allow businesses to assign descriptors for different people types such as adult, child or concession.
Category: Setup

Making a Booking

Create a backpackers or a camping booking.
Category: Operations

Cancelling a Booking

If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.
Category: Operations

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Room Status

Set the Room Status of a room and view it under the Accommodation Calendar.
Category: Operations Setup

Questions

Questions allow you to prompt guests for additional information during the booking process.
Category: Setup

Letters

Letters allow communication with guests in regards to their booking details.
Category: Operations

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived.
Category: Operations