Packages

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Accommodation Check-In and Check-Out Times

Set check-in and check-out times for Accommodation via pricing setup; which allows for different pricing groups/rooms/sites to have different check-in & check-out times.
Category: Setup

Redeeming Passes

There are various ways to redeem a pass in front end or back end of Netbookings.

Accounting Code Setup

To create accounts to be a applied to pricing group, services, retail items, tour/activity templates, packages and anywhere applicable.
Category: Setup

Agent Trade Rates

When enabled, agent commission is a selectable discount, not a rate.
Category: Setup

Gift Voucher Discounts

Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.
Category: Operations Setup

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest profile in front end and back end, for waivers and voucher creation.
Category: Setup

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.
Category: Operations

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Setup

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Operations

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.

Agent Packages

Allows for packages to be booked by Agents either full price or with a trade rate/discount applied, via the Agent portal.
Category: Setup

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Operations

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Generating Passes

Package Passes can be issued for partner organisations for the purposes of promotions, 3rd party sales, 3rd party packaging agreements and other Agent use.
Category: Operations

Setup of Package for Passes

Using a switch within Package Setup we can enable some packages to be sent as a pass to 3rd parties, agents and more.
Category: Setup

Promotions for Passes

Promotions are used to provide detail about what type of passes are being generated under Passes menu (see also Packages for Passes).
Category: Setup

Build a Custom Package

Packages are used to group offerings into a single bookable package.
Category: Operations

Package Matching

Package matching is a Netbookings function that automatically searches for packages that match the bookings and/or services that you have added.
Category: Operations

Booking a Package

Book a package using the Wizard option from the main menu.
Category: Operations

Creating a Package

Packages are used to group offerings into a single bookable package.
Category: Setup