Entry/Bathing

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.
Category: Setup

Agent Passes

Agents when accessing the portal can generate passes either 'On Account' or upfront by 'Credit Card' payment.
Category: Operations

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Agent Bathing

Agents using the 'Bathing' menu can find and make bookings for guests; either 'On Account' or by 'Credit Card' payments.
Category: Operations

Staff Roster Import & Export

Within the Staff Roster menu, it is possible to import and export the roster using Microsoft Excel.
Category: Operations

Wizard Options

Enable & edit settings for how the booking wizard will treat services when checked for availability in cart (applies to front and back end).
Category: Advanced Setup

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Redeeming Passes

There are various ways to redeem a pass in front end or back end of Netbookings.
Category: Operations

Accounting Code Setup

To create accounts to be a applied to pricing group, services, retail items, tour/activity templates, packages and anywhere applicable.
Category: Setup

Gift Voucher Discounts

Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.
Category: Advanced Operations Setup

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest profile in front end and back end, for waivers and voucher creation.
Category: Setup

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.
Category: Operations

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Advanced Setup

Suggestions and Extras

Enable ability to suggest services & extras; which can be any service, bathing, accommodation, spa, private bathing and more when Guests book online.
Category: Setup

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Operations

Icon Maintenance

If you wish to modify the name of or add new Icons to use for 'Status' throughout Netbookings calendars (typically within Accommodation, Bathing and Spa Calendars).
Category: Advanced Setup

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Payment Links & Reminder Letters

If you want to send payment links automatically using email reminders - and allow guests to settle payment before arrival - utilise Letters, Reminders and Payment Links together to achieve this.
Category: Setup

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.

Calendar

The calendar setup allows you to assign tariffs and minimum number of nights to each day.
Category: Setup

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Category: Operations

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.
Category: Advanced

Rooms

Rooms are representations of accommodation available for booking.
Category: Setup

Tariffs

A tariff is a way for businesses to assign pricing on a day-to-day basis.
Category: Setup

Bathing Calendar

Make adjustments to entry limits on any given day for a Bathing experience.
Category: Operations

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Setup

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Advanced Operations

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Move Booking (Spa/Services)

You can move a booking to a different time/day as needed.
Category: Operations

Pricing Labels

Pricing labels allow businesses to assign descriptors for different people types.
Category: Setup

Pricings

Pricing setup is used to assign a price to groups of rooms, tours and/or resources.
Category: Setup

Making a Booking

Create a bathing booking using these steps.
Category: Operations

Cancelling a Booking

Cancel or delete a booking, with the option to refund payment available.
Category: Operations

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.
Category: Operations

Creating a Ticket

Tickets allow guests entry without having to choose a specific date.
Category: Setup

Setup of Package for Passes

Using a switch within Package Setup we can enable some packages to be sent as a pass to 3rd parties, agents and more.
Category: Setup

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Waiver Guest Details & History

Within guest details there are current waivers listed awaiting completion and historical record of waivers guest has signed.
Category: Operations

Waiver Email Template

Waiver email template can be customised using Letter Template Setup and Communications settings.
Category: Setup

Bathing and Spa Waivers

Waivers for Spa and Bathing bookings can be seen in Bathing Calendar and Spa bookings to show status of guest waivers.
Category: Operations

Bathing Limits

Bathing limits define the maximum number of guests allowed entry to a Bathing experience at any timeslot on any day.
Category: Operations

Questions

Questions allow you to prompt guests for additional information during the booking process.
Category: Setup

Ticket Maintenance

To view details about a purchased ticket (or to refund the ticket), navigate to Ticket Maintenance.
Category: Operations

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from your bathing calendar.
Category: Operations

Today Surcharge

In the Bathing module, businesses can apply a surcharge for bookings that are made on the same day that the bookings is for.
Category: Advanced