Spa

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.
Category: Advanced Setup

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Therapist Blocking and Reasons

When using Spa>Therapist Calendar, blocking can be assigned to therapists in times they are unavailable during the day.
Category: Advanced Operations Setup

Spa Therapist Room Assignment

Allows for Spa therapists to be assigned to a particular room for a day (rather than default manual assignment to bookings or auto assignment if enabled).
Category: Advanced Operations

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest creation in front end and back end, for waivers and voucher creation.
Category: Setup

Suggestions and Extras

Enable ability to suggest services & extras; which can be any service, bathing, accommodation, spa, private bathing and more when Guests book online.
Category: Setup

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Operations

Payment Links & Reminder Letters

If you want to send payment links automatically using email reminders - and allow guests to settle payment before arrival - utilise Letters, Reminders and Payment Links together to achieve this.
Category: Setup

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Advanced Setup

Calendar

The calendar setup allows you to assign tariffs and minimum number of nights to each day.
Category: Setup

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Category: Operations

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.
Category: Advanced

Rooms

Rooms are representations of accommodation available for booking.
Category: Setup

Tariffs

A tariff is a way for businesses to assign pricing on a day-to-day basis.
Category: Setup

Bathing Calendar

Make adjustments to entry limits on any given day for a Bathing experience.
Category: Operations

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.
Category: Advanced

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Move Booking (Spa/Services)

You can move a booking to a different time/day as needed.
Category: Operations

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Setup

MyAccount guest login

A WEB page that exists for your guests to see upcoming bookings, address incomplete purchases, make changes to their profile and make new bookings.
Category: Advanced Setup

Backdated Bookings

Allows authorised staff to book Spa services within a range of days in the past.
Category: Advanced

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.
Category: Operations

Grouping Rooms

Spa treatment rooms can be organised into groups for easier management and navigation in the Netbookings backend and POS system.
Category: Advanced

Pricings

Set the pricings of a spa booking here.
Category: Setup

Services

Services setup is used to create services that may be provided in a room.
Category: Setup

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Bathing Limits

Bathing limits define the maximum number of guests allowed entry to a Bathing experience at any timeslot on any day.
Category: Operations

Therapists

Therapists are members of staff that can perform services for guests.
Category: Setup

Making a Booking

Create a booking for a spa with these steps.
Category: Operations

Cancelling a Booking

If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.
Category: Operations

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from 'Rooms' menu.
Category: Advanced

Staff Attention

Netbookings provides a way for staff to mark a booking in the backend so that they can be differentiated at a glance from the booking calendar.
Category: Advanced