Tours/Events/Dining

Addons

Addons are services that can be booked in conjunction with a tour.
Category: Advanced

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.

Booking Restrictions

Netbookings provides options that allow you to place time restrictions on when guests and agents can make bookings.

Calendar

The calendar setup allows you to assign tariffs and minimum number of nights to each day.
Category: Setup

Cancelling a Booking

Cancel or delete a booking, with the option to refund payment available.
Category: Operations

Cancelling a line in a booking

Once inside a booking, staff can cancel the line of a booking rather than cancelling the entire booking.
Category: Operations

Changing Tour/Events/Dining Details

You can change the details of a scheduled 'tours' session after it has been scheduled.
Category: Operations

Communications and Reminders

This menu allows you to adjust the automatic custom or system emails sent to guests for various purposes.
Category: Operations

Contact Guests in Calendar (Dining/Tour)

Guest Contact in the Dining or Tour Calendar allows you to send an SMS or email Letter to all guests of a scheduled tour or dining experience.
Category: Operations

Creating a Ticket

Tickets allow guests entry without having to choose a specific date.
Category: Setup

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Advanced Operations

Custom Letter Backgrounds

To help with branding and theme for your communications, custom letters can have an on brand colour used.
Category: Operations Setup

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Setup

Dining/Cafe Table Assignments (Backend)

If trying to keep track of where you would like guests to be seated, it is possible in the backend to nominate a table for the guest/s to be seated in.
Category: Operations

Discounts

Businesses can create discounts that can be applied by guests during the online booking process by entering a promotional code.
Category: Operations Setup

Enabling Multiple Tour Group Types

Allows tours/events/dining to have two different sets of maximums for guest pricing labels.
Category: Advanced Operations Setup

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Operations

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.
Category: Advanced

Hide Duration Display Online

For Bathing and Spa treatments, a duration icon and text display to indicate the length of service.
Category: Setup

Hide Tour/Dining/Events Guest Availability Count

If you wish not to show the remaining guest available for a session or event, it can be hidden in settings.
Category: Advanced Setup

Hide Tour/Dining/Events Minimum Required Message

If you wish not to show the minimum required guests message for a session or event, it can be hidden in settings.
Category: Advanced Setup

Letters

Letters allow communication with guests in regards to their booking details.
Category: Operations

Making a Booking

Create a tour booking, a format that also adapts to dining bookings.
Category: Operations

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.
Category: Setup

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest profile in front end and back end, for waivers and voucher creation.
Category: Setup

Membership Count for Tours/Dining/Events

If membership created includes visits for Tours/Dining/Events or Activities, then within pricing group setup, number of visits counted towards any particular Tour/Dining/Event or Activity can be modified.
Category: Advanced Operations Setup

Membership Management

Once a membership is setup, there are features which can be used such as a pause, auto-renew changes and more.

Move Booking (Tour/Event)

Move a booking as needed to a either a different day or time.
Category: Operations

Online Tour Calendar & Start Dates

Customise the number of days the Tour/Events/Dining calendar will show and which date the calendar will commence from.
Category: Advanced Operations Setup

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Advanced Setup

Payment Links & Reminder Letters

If you want to send payment links automatically using email reminders - and allow guests to settle payment before arrival - utilise Letters, Reminders and Payment Links together to achieve this.
Category: Setup

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Pickup Points

Sometimes, your guests may need to choose a location where they would like to be picked up for the tour.
Category: Advanced

Pricing Labels

Pricing labels allow businesses to assign descriptors for different people types.
Category: Setup

Pricings

Pricing setup is used to assign a price to groups of rooms, tours and/or resources.
Category: Setup

Qualifications and Groups

Qualifications can be setup in your business for use with Tours/Events/Dining module.
Category: Advanced Operations Setup

Questions

Questions are a way to ask guests for information during the online booking process.
Category: Setup

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Category: Operations

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Resource Calendar

The resource calendar is used to set the availability of resources.
Category: Advanced

Resources

Netbookings provides a way to help manage the resources that may be required for a tour.
Category: Advanced

Scheduling Tours/Events/Dining Sessions

Schedule a tour/events/dining session by selecting a 'Tour template' and entering any additional details.
Category: Setup

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Search POS>Tours/Dining/Events By Group

When using POS, staff can search guests by grouping (if enabled for tours) to save time and see a more concise list of guests for available time sessions.
Category: Advanced Operations Setup

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from your tours calendar.
Category: Operations

Show ‘from’ For Prices

If we want to present our products online with a 'from' in front of price, users can select a setting to ensure it shows on all products on the Find Your Experience page.
Category: Advanced Setup

Split Pricing

Split pricing allows different prices to be assigned for different quantities of guests booked.
Category: Advanced

Staff Roster Import & Export

Within the Staff Roster menu, it is possible to import and export the roster using Microsoft Excel.
Category: Operations

Suggestions and Extras

Enable ability to suggest services & extras; which can be any service, bathing, accommodation, spa, private bathing and more when Guests book online.
Category: Setup

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.
Category: Advanced

Tariffs

A tariff is a way for businesses to assign pricing on a day-to-day basis.
Category: Setup

Ticket Maintenance

To view details about a purchased ticket (or to refund the ticket), navigate to Ticket Maintenance.
Category: Operations

Tour/Events/Dining Session Cancellation & Reactivation

Tour/Events/Dining sessions can be cancelled and reactivated in the session calendar and session details view.
Category: Operations

Tour/Events/Dining Templates

Tour/Events/Dining templates (called Tour templates in system) are pre-defined templates used by the Tour Wizard to schedule tours/events/dining sessions with ease.
Category: Setup

Tours/Events/Dining Cut-Off Times

Setting that allows ability to create cut-times for bookings relating to Tours/Events/Dining module.
Category: Operations Setup

Tours/Events/Dining Grouping

Tours/Events/Dining can be organised into groups for easier management and navigation in the Netbookings backend and POS system.
Category: Advanced

Waitlist

If a tour is fully booked, guests can be added to a waitlist.
Category: Advanced

Waiver Guest Details & History

Within guest details there are current waivers listed awaiting completion and historical record of waivers guest has signed.
Category: Operations