Tours

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Accounting Code Setup

To create accounts to be a applied to pricing group, services, retail items, tour/activity templates, packages and anywhere applicable.
Category: Setup

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.
Category: Advanced Setup

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.
Category: Operations

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest creation in front end and back end, for waivers and voucher creation.
Category: Setup

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Operations

Suggestions and Extras

Enable ability to suggest services & extras; which can be any service, bathing, accommodation, spa, private bathing and more when Guests book online.
Category: Setup

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Payment Links & Reminder Letters

If you want to send payment links automatically using email reminders - and allow guests to settle payment before arrival - utilise Letters, Reminders and Payment Links together to achieve this.
Category: Setup

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Advanced Setup

Calendar

The calendar setup allows you to assign tariffs and minimum number of nights to each day.
Category: Setup

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Category: Operations

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.
Category: Advanced

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Operations

Tariffs

A tariff is a way for businesses to assign pricing on a day-to-day basis.
Category: Setup

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.
Category: Advanced

Contact Guests in Calendar (Dining/Tour)

Guest Contact in the Dining or Tour Calendar allows you to send an SMS or email Letter to all guests of a scheduled tour or dining experience.
Category: Operations

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Pricing Labels

Pricing labels allow businesses to assign descriptors for different people types.
Category: Setup

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Advanced Setup

Membership Count for Tours/Dining/Events

If membership created includes visits for Tours/Dining/Events or Activities, then within pricing group setup, number of visits counted towards any particular Tour/Dining/Event or Activity can be modified.
Category: Advanced Operations Setup

Move Booking (Tour/Event)

Move a booking as needed to a either a different day or time.
Category: Operations

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.
Category: Operations

Pricings

Pricing setup is used to assign a price to groups of rooms, tours and/or resources.
Category: Setup

Tour Templates

Tour templates are pre-defined tours used by the Tour Wizard to schedule tours with ease.
Category: Setup

Creating a Ticket

Tickets allow guests entry without having to choose a specific date.
Category: Setup

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Making a Booking

Create a tour booking, a format that also adapts to dining bookings.
Category: Operations

Scheduling Tours

Schedule a tour by selecting a tour template and entering the tour details.
Category: Setup

Questions

Questions are a way to ask guests for information during the online booking process.
Category: Setup

Ticket Maintenance

To view details about a purchased ticket (or to refund the ticket), navigate to Ticket Maintenance.
Category: Operations

Letters

Letters allow communication with guests in regards to their booking details.
Category: Operations

Cancelling a Booking

Cancel or delete a booking, with the option to refund payment available.
Category: Operations

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from your tours calendar.
Category: Operations

Changing Tour Details

You can change the details of a tour after it has been scheduled.
Category: Operations

Resource Calendar

The resource calendar is used to set the availability of resources.
Category: Advanced

Resources

Netbookings provides a way to help manage the resources that may be required for a tour.
Category: Advanced

Split Pricing

Split pricing allows different prices to be assigned for different quantities of guests being booked.
Category: Advanced

Waitlist

If a tour is fully booked, guests can be added to a waitlist.
Category: Advanced

Addons

Addons are services that can be booked in conjunction with a tour.
Category: Advanced

Pickup Points

Sometimes, your guests may need to choose a location where they would like to be picked up for the tour.
Category: Advanced

Grouping

Tours can be organised into groups for easier management and navigation in the Netbookings backend and POS system.
Category: Advanced