Accommodation

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Accommodation Check-In and Check-Out Times

Set check-in and check-out times for Accommodation via pricing setup; which allows for different pricing groups/rooms/sites to have different check-in & check-out times.
Category: Operations Setup

Accounting Code Setup

To create accounts to be a applied to pricing group, services, retail items, tour/activity templates, packages and anywhere applicable.
Category: Setup

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.
Category: Advanced Setup

Redeeming Passes

There are various ways to redeem a pass in front end or back end of Netbookings.
Category: Advanced Operations

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Category: Operations

Card & EFTPOS Surcharges

Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.
Category: Operations Setup

Passkeys

Passkeys can be used in Netbookings to allow staff to enter into the system by using a biometric method or code instead of password.
Category: Advanced Operations Setup

Guest Details

Provides information about guests created by staff or by guests online.
Category: Operations Setup

Therapist Blocking and Reasons

When using Spa>Therapist Calendar, blocking can be assigned to therapists in times they are unavailable during the day.
Category: Advanced Operations Setup

Gift Voucher Discounts

Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.
Category: Advanced Operations Setup

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest creation in front end and back end, for waivers and voucher creation.
Category: Setup

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Advanced Operations

Suggestions and Extras

Enable ability to suggest services & extras; which can be any service, bathing, accommodation, spa, private bathing and more when Guests book online.
Category: Setup

Spa Schedules

Spa Schedules can be used by staff or onsite to display up to date Spa calendar and Therapist Schedule.
Category: Advanced Operations

Therapist Priority

Therapist priority can be adjusted in Staff and Agents>Staff/Agents Setup to allow ordering of therapists on Spa>Therapists calendar.
Category: Advanced Operations Setup

Daily Procedures

Use as a guide for daily cash drawer procedures, raking and checking unusual transactions.
Category: Advanced Operations

Stored Card Payments

When Guests have previously purchased or booked with your business, there is a setting that allows card details to be stored for easy payment in the future.
Category: Advanced Operations

If you wish to modify the name of or add new Icons to use for 'Status' throughout Netbookings calendars (typically within Accommodation, Bathing and Spa Calendars).
Category: Advanced Operations Setup

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Category: Operations

Accommodation Settings

Accommodation Settings cover options such as surcharges, discounts, fill-ins, arrival times and more.
Category: Setup

Payment Links & Reminder Letters

If you want to send payment links automatically using email reminders - and allow guests to settle payment before arrival - utilise Letters, Reminders and Payment Links together to achieve this.
Category: Advanced Setup

Reset IP Lock

When business logins are locked for any staff - using a mobile or different network to the one your staff are using - it is possible to reset the lock of your Netbookings business.
Category: Advanced Operations

Refunding Postage

The process of refunding postage paid where certificate has been changed to 'Email' delivery method (or where complimentary refund of postage is to be applied).
Category: Advanced Operations

Payment Link Only

This setting allows for payment links to be sent via SMS and Email that last 30 days with no booking expiry.
Category: Advanced Setup

Stock Countdown

Allows for retail products in POS to have a countdown icon; to track stock levels when set in retail product setup.
Category: Advanced Operations Setup

Gift Voucher Expiry Reminder

Set the number of months, in advance, that a guest will receive an email reminder for the expiry of their gift voucher or certificate.
Category: Advanced Setup

Setup of Package for Passes

Using a switch within Package Setup we can enable some packages to be sent as a pass to 3rd parties, agents and more.
Category: Advanced Operations Setup

Gift Letters

Gift voucher and certificates have a feature allowing for custom letters (emails) to be sent to purchaser.
Category: Advanced Operations Setup

Making a Booking

Create a booking for accommodation with these steps.
Category: Operations

Accommodation Calendar

Menu where users can view status of Accommodation bookings over a chosen date range and make 'Staff' bookings.
Category: Advanced Operations

Calendar

The calendar setup allows you to assign tariffs and minimum number of nights to each day.
Category: Setup

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Category: Operations

Process Card and Offline Payments

To process offline credit card payments if Payment Gateway unavailable or not in use.

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Category: Operations

Guest Booking Restrictions

Allows restrictions to apply to already existing customers you wish to prohibit from making bookings.
Category: Advanced

Voucher Templates and Settings

Within the Netbookings settings, Voucher templates can be selected, background images uploaded and other options configured.
Category: Advanced Setup

Rooms

Rooms are representations of accommodation available for booking.
Category: Setup

Gift Transfer

When needing to transfer value of order or booking to a certificate/voucher, using Gift Transfer payment type helps track this transfer in system and reporting.
Category: Advanced Operations

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Advanced Operations

Reinstate a Gift Voucher

If a gift voucher has been redeemed, it can be undone using these steps.

Tariffs

A tariff is a way for businesses to assign pricing on a day-to-day basis.
Category: Setup

Quick Lockout Calendar

The calendar allows for the quick lockout of an Accommodation room, date or specific room and date.
Category: Operations

Adding to a Booking

Add additional lines to an already made master booking.
Category: Advanced

Pricings

Pricing setup is used to assign a price to groups of rooms, tours and/or resources.
Category: Setup

Supervisor Authorisation Code

A code can be set up for a Supervisor, then apply in the Payment tab to authorise Refunds.
Category: Advanced

Table Layouts

With correct user access it is possible to create table layouts and make edits.
Category: Advanced Setup

Accommodation Waitlist

If a room or day is fully booked, guests can be added to a waitlist.
Category: Operations

Cancelling a Booking

If you need to refund a payment, click here to learn about how to make a refund before cancelling the booking.
Category: Operations

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Category: Operations

Reports

The Reports menu item is where you can search for specific detail about your business, as well as Marketing, Finance, Online and System oriented information.
Category: Advanced Operations

Deposit Setup and Settings

A Pricing Group can have a 'Deposit' amount or percentage set, that will be required at booking (online or via staff), instead of full booking payment.
Category: Advanced Setup

Move Booking (Accommodation)

You can move a booking to a different date or room depending on your needs.
Category: Operations

Membership Count for Tours/Dining/Events

If membership created includes visits for Tours/Dining/Events or Activities, then within pricing group setup, number of visits counted towards any particular Tour/Dining/Event or Activity can be modified.
Category: Advanced Operations Setup

Booking Hold & Payment Links

Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.
Category: Operations

Pricing Labels

Pricing labels allow businesses to assign descriptors for different people types such as adult, child or concession.
Category: Setup

Agent Passes

Allows agents, after login, to purchase Passes upfront using credit/debit.
Category: Advanced Operations

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Translations

Translate booking types and key words across your Netbookings system to suit your business profile.
Category: Advanced Operations Setup

Promotions for Passes

Promotions are used to provide detail about what type of passes are being generated under Passes menu (see also Packages for Passes).
Category: Advanced Setup

Room Status

Set the Room Status of a room and view it under the Accommodation Calendar.

Staff Lockout

When a user logs in with incorrect details 3 times it will lock your Netbookings Business account for 15 minutes.
Category: Operations

Bedding Types

Bedding types is an option that allows guests to choose the type of bedding that they would like in their room during the online booking process.
Category: Setup

Questions

Questions allow you to prompt guests for additional information during the booking process.
Category: Setup

Reports Automation

Reports Automation allows users' to setup a report that will be sent via email on a set cycle.
Category: Advanced Setup

Editing Staff Roles

Staff Roles can be edited to restrict or grant access to certain areas of Netbookings.

Letters

Letters allow communication with guests in regards to their booking details.
Category: Operations

Email Export

Within Netbookings, you can export all emails into a database.

Redemption

Vouchers can also be redeemed by deducting a value from the voucher manually.

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from your accommodation calendar.
Category: Operations

Price Override

Change the price of a room for day.
Category: Advanced

Staff Attention

Netbookings provides a way for staff to mark a booking in the backend so that they can be differentiated at a glance from the booking calendar.
Category: Advanced