Operations

Accommodation Calendar

Menu where users can view status of Accommodation bookings over a chosen date range and make 'Staff' bookings.

Accommodation Check-In and Check-Out Times

Set check-in and check-out times for Accommodation via pricing setup; which allows for different pricing groups/rooms/sites to have different check-in & check-out times.

Accommodation Settings

Accommodation Settings cover options such as surcharges, discounts, fill-ins and more.

Cancelling a Booking

If you need to refund payment, click here to learn about how to make a refund before cancelling the booking.

Cancelling a line in a booking

Once inside a booking, staff can cancel the line of a booking rather than cancelling the entire booking.

Communications and Reminders

This menu allows you to adjust the automatic custom or system emails sent to guests for various purposes.

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.

Custom Letter Backgrounds

To help with branding and theme for your communications, custom letters can have an on brand colour used.

Discounts

Businesses can create discounts that can be applied by guests during the online booking process by entering a promotional code.

Letters

Letters allow communication with guests in regards to their booking details.

Making a Booking

Create a backpackers or a camping booking.

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.

Room Status

Set the Room Status of a room and view it under the Accommodation Calendar.

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived.

Staff Roster Import & Export

Within the Staff Roster menu, it is possible to import and export the roster using Microsoft Excel.