General

Reinstate a Gift Voucher

If a gift voucher has been redeemed, it can be undone using these steps.

Login

For help logging in, see these steps.
Category: System Access

Forgot Password

With help logging into an account with a forgotten password, see these steps.
Category: System Access

Agent Setup

Netbookings allows businesses to use agents to make bookings on the behalf of guests.
Category: Agents

Booking as an Agent

Agents must first login to the Netbookings backend in order to make bookings as an agent.
Category: Agents

Memberships

Netbookings help businesses to retain clientele by providing incentives through Memberships.
Category: Setup

Discounts

Businesses can create discounts that can be applied by guests during the online booking process by entering a promotional code.
Category: Setup

Staff Availability

Change staff availability according to therapist schedules.
Category: Staff Management

Communications

Set your automatic guest communications to your custom template.
Category: Setup

Lists

Lists enable user-defined suggestions for various fields throughout the Netbookings system.If you wish to add bedding types to your accommodation business, you may add them here.
Category: Setup

Changing Notes Preferences

Some businesses may prefer to prioritise 'Extras Notes' over 'Master Notes'.
Category: Setup

Database Exporting

Through Netbookings, databases are able to be exported for use.
Category: Database

Booking Restrictions

Netbookings provides options that allow you to place time restrictions on when guests and agents can make bookings.
Category: Setup

Accommodation Settings

Accommodation Settings cover options such as surcharges, discounts, fill-ins, arrival times and more.
Category: Setup

Payment Types

When creating a booking, you can specify how it was paid for.
Category: Setup

Email Attachments

Automatically sent booking confirmation emails may contain attachments.
Category: Setup

Reminders

This menu allows you to automatically send emails to guests with reminders or followups.
Category: Setup

Bulk Letters

Bulk letters allows you to generate guest indemnity/sign in forms from a letter template.
Category: Database

Guest Contact

The guest contact menu allows you to easily communicate with guests.
Category: Database

Duplicate Guests

This menu allows you to manage guests that may have multiple entries in the guest database.
Category: Database

Shipping

You may enter your own shipping prices and labels for both your Online Shop and your Gift Certificates.
Category: Setup

Letter Templates

Letters templates are used to create a standard format for communications with your guests about details regarding their booking.
Category: Setup

Branding

Netbookings allows you to upload your custom images to appear on your online booking system.
Category: Setup

Adding Staff Members

Adding staff members to the Netbookings system has many functions:
Category: Staff Management

Creating Staff Roles

Staff roles allow you to assign different allowed functions and titles for staff members.
Category: Staff Management