Agent Passes Agents when accessing the portal can generate passes either 'On Account' or upfront by 'Credit Card' payment.
Questions and Report Summary Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.
Agent Bathing Agents using the 'Bathing' menu can find and make bookings for guests; either 'On Account' or by 'Credit Card' payments.
Staff Roster Import & Export Within the Staff Roster menu, it is possible to import and export the roster using Microsoft Excel.
Search Menu The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Gift Voucher Discounts Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.
Card & EFTPOS Surcharges Set credit card surcharge to be applied online, or in backend when using 'Credit Card (Gateway)' and 'Manual Credit Card' payment types.
Credit Card & Direct Deposit Requests Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Separate Arrivals & Departures Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.
Refund to Gift Voucher/Certificate (Booking) When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.
Refund a Booking Refunding a booking is a simple matter of making a negative payment to the value of the refund.
Refund Requests and Cancellation Reasons Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.
Booking Hold & Payment Links Booking Hold allows you to set a time frame for when a booking can be paid before the booking is deleted.
Waiver Guest Details & History Within guest details there are current waivers listed awaiting completion and historical record of waivers guest has signed.
Bathing and Spa Waivers Waivers for Spa and Bathing bookings can be seen in Bathing Calendar and Spa bookings to show status of guest waivers.
Bathing Limits Bathing limits define the maximum number of guests allowed entry to a Bathing experience at any timeslot on any day.
Ticket Maintenance To view details about a purchased ticket (or to refund the ticket), navigate to Ticket Maintenance.
Set Arrival Status Setting arrival statuses allows you to easily view which guests have arrived from your bathing calendar.
