Vouchers

Accessing Missing Voucher

This procedure allows you to find old or missing Voucher's that do not return in Search function.
Category: Operations

Cancel a Voucher

Cancelling a voucher is a simple matter of refunding the value of the voucher, then changing the expiry date to today.
Category: Operations

Communications and Reminders

This menu allows you to adjust the automatic custom or system emails sent to guests for various purposes.
Category: Operations

Create Voucher

Create a voucher redeemable by recipients/purchasers.
Category: Operations

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.
Category: Operations

Custom Gift Voucher Messages

Create default gift voucher messages that Guests can use during checkout - to provide assistance in creating personal messages for their voucher.
Category: Operations Setup

Custom Monetary Vouchers

When guest requests a custom voucher amount you can create for them in Netbookings backend as outlined below.
Category: Operations

Discounts

Businesses can create discounts that can be applied by guests during the online booking process by entering a promotional code.
Category: Setup

Display Categories

Display categories allow vouchers to be organised into categories in your online voucher shop.
Category: Setup

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.
Category: Operations

Gift Letters

Gift voucher and certificates have a feature allowing for custom letters (emails) to be sent to purchaser.
Category: Operations Setup

Gift Pickups

Netbookings allow businesses to setup gift pickup locations.
Category: Setup

Gift Transfer

When needing to transfer value of order or booking to a certificate/voucher, using Gift Transfer payment type helps track this transfer in system and reporting.
Category: Operations

Gift Voucher Discounts

Allows for creation of discounts that can be applied to specific vouchers (via services and packages) at checkout or via custom URL.
Category: Operations Setup

Gift Voucher Expiry Reminder

Set the number of months, in advance, that a guest will receive an email reminder for the expiry of their gift voucher or certificate.
Category: Setup

Gift Voucher Value Check

Netbookings provides a URL for a WEB site on the dashboard, that gives Guests the ability to check the value of an existing Gift Voucher.
Category: Operations

Incomplete Vouchers

Gift vouchers are able to be marked as completed in the system.
Category: Operations

Making Setup Items Inactive

In Netbookings, once setup items are created, they cannot be deleted.

Mandatory Guest Fields

Within Netbookings settings it is possible to enable which fields are mandatory for guest profile in front end and back end, for waivers and voucher creation.
Category: Setup

Redemption

Vouchers can also be redeemed by deducting a value from the voucher manually.
Category: Operations Setup

Redemption (Between Business Group Members)

Businesses in a group can redeem vouchers from other businesses within their group.

Refund a Voucher

Follow these steps to refund a voucher and make inactive.
Category: Operations

Refunding Postage

The process of refunding postage paid where certificate has been changed to 'Email' delivery method (or where complimentary refund of postage is to be applied).
Category: Operations

Reinstate a Gift Voucher

If a gift voucher has been redeemed, it can be undone using these steps.

Resending a Gift Voucher

Gift Vouchers can be resent to customers who didn't receive their voucher or can't locate it.
Category: Operations

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.
Category: Operations

Voucher Redemption (Pay for Booking)

Vouchers in Netbookings hold an associated monetary value.
Category: Operations Setup

Voucher Setup

Services are used to represent a voucher.
Category: Setup

Voucher Templates and Settings

Within the Netbookings settings, Voucher templates can be selected, background images uploaded and other options configured.
Category: Setup