Operations

Cancelling a Booking

Cancel or delete a booking, with the option to refund payment available.

Cancelling a line in a booking

Once inside a booking, staff can cancel the line of a booking rather than cancelling the entire booking.

Changing Tour/Events/Dining Details

You can change the details of a scheduled 'tours' session after it has been scheduled.

Communications and Reminders

This menu allows you to adjust the automatic custom or system emails sent to guests for various purposes.

Contact Guests in Calendar (Dining/Tour)

Guest Contact in the Dining or Tour Calendar allows you to send an SMS or email Letter to all guests of a scheduled tour or dining experience.

Credit Card & Direct Deposit Requests

Allows for staff to use payment type Credit Card or Direct Deposit to signify that guest will pay via credit card or direct deposit at a later date.

Custom Letter Backgrounds

To help with branding and theme for your communications, custom letters can have an on brand colour used.

Dining/Cafe Table Assignments (Backend)

If trying to keep track of where you would like guests to be seated, it is possible in the backend to nominate a table for the guest/s to be seated in.

Discounts

Businesses can create discounts that can be applied by guests during the online booking process by entering a promotional code.

Enabling Multiple Tour Group Types

Allows tours/events/dining to have two different sets of maximums for guest pricing labels.

Generate Multiple Gift Vouchers

Within the backend of Netbookings, create multiple gift vouchers.

Letters

Letters allow communication with guests in regards to their booking details.

Making a Booking

Create a tour booking, a format that also adapts to dining bookings.

Membership Count for Tours/Dining/Events

If membership created includes visits for Tours/Dining/Events or Activities, then within pricing group setup, number of visits counted towards any particular Tour/Dining/Event or Activity can be modified.

Move Booking (Tour/Event)

Move a booking as needed to a either a different day or time.

Online Tour Calendar & Start Dates

Customise the number of days the Tour/Events/Dining calendar will show and which date the calendar will commence from.

Qualifications and Groups

Qualifications can be setup in your business for use with Tours/Events/Dining module.

Questions and Report Summary

Questions have a name that is used for staff to refer to and text (actual question or statement) that is provided to guests in booking process.

Refund a Booking

Refunding a booking is a simple matter of making a negative payment to the value of the refund.

Refund Requests and Cancellation Reasons

Refund requests can be made by staff who do not have access to refund a payment. Staff can also select a 'Reason for Refund' from a list at the same time.

Refund to Gift Voucher/Certificate (Booking)

When refunding to gift voucher or certificate at the booking level, follow these steps to ensure correct process is followed.

Search Menu

The search menu can be used to find bookings, vouchers, guests and orders across your Netbookings account since it was created.

Search POS>Tours/Dining/Events By Group

When using POS, staff can search guests by grouping (if enabled for tours) to save time and see a more concise list of guests for available time sessions.

Separate Arrivals & Departures

Allows for accounting of separate arrivals & departures, where there are multiple guests under one booking.

Set Arrival Status

Setting arrival statuses allows you to easily view which guests have arrived from your tours calendar.

Staff Roster Import & Export

Within the Staff Roster menu, it is possible to import and export the roster using Microsoft Excel.

Ticket Maintenance

To view details about a purchased ticket (or to refund the ticket), navigate to Ticket Maintenance.

Tour/Events/Dining Session Cancellation & Reactivation

Tour/Events/Dining sessions can be cancelled and reactivated in the session calendar and session details view.

Tours/Events/Dining Cut-Off Times

Setting that allows ability to create cut-times for bookings relating to Tours/Events/Dining module.

Waiver Guest Details & History

Within guest details there are current waivers listed awaiting completion and historical record of waivers guest has signed.