Netbookings allows businesses to create waivers that can be attached to Tours, Bathing, Spa & Private Bathing and Accommodation bookings. Waivers are typically used for legal indemnity and/or medical suitability, but can be adapted many situations.

These waivers can be easily viewed by staff through the Netbookings back-end, meaning that you can see which guests have filled out their waivers. The email confirmation gives guests the option to also fill out their waiver during the online booking process. This option is a staff favourite, as it saves them time and effort! To enable waivers, see Enabling Waivers. To learn more about creating new waivers, see Waiver Templates.

Completing Waivers

At the end of a checkout, the user will be asked if they wish to fill out their waiver to save time. This is not a mandatory part of the booking.

The waiver can also appear with the booking invoice sent to email.

View ‘Waivers’

Navigate to Main Menu > Waivers.

Select a Date

Select a date from the calendar by clicking on the date displayed in the top left corner (indicated by the red box in the image).

Managing Sent/Received Waivers

From this menu, you can view your guests’ waivers. Waivers can be signed and staff may accept or reject waivers from this menu. To view a waiver, click on the coloured button indicating the waiver’s status. At the top of the screen, you can also send waivers to all guests that still need to sign waivers. This can be done either via email or SMS.

The coloured waiver button becomes red when rejected by staff.

Expired Waivers

Expired waivers will present as yellow/orange. There is also a link to a new waiver for the guest to sign – indicating a new waiver will need to be signed before next activity/tour commences. Waiver will be sent the next time the guest books online, payment is made with staff (via email invoice), when staff manually send to guest or a letter is sent for a waiver request. See Waiver Templates for more detail about waiver time frames/one time waivers.

Bathing Booking session & Waiver Status

Navigating to the ‘Bathing Calendar’ under ‘Spa’ menu – it’s possible to select the green ‘Booked’ button to view the details of bookings under any session (where booking is available). 

Here is the list of all bookings for that session with Guest details and ability to check in guests quickly (on right hand side).

In the list of bookings you will note the guest mobile, whether they are first time visitors (indicated by the ‘!’) and waiver status for each guest. This is useful in getting a quick glance at who has yet to fill out a waiver.